- Change & Return
Change & Return
We accept all major credit cards as well as PayPal. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you may be required to further verify your identity and authorize payment. If this is required, a customer care team member will contact you after your order has been placed.
Currently all orders are processed within 5-10 working days. For stock units shipping is made within 2-3 working days after the order is placed. Please note that weekends and holidays do not count as business days. Once the order is ready you will receive email notification that it has been shipped. Once shipped, please allow 2-5 business days to receive your order (U.S. orders), or 3-7 days (international orders). Once an order is made we allow up to 12 hours for modifications and cancelling. Cancellation requests submitted after 24 hours will not be granted.
All our products are shipped using FedEx or DHL express. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. Abandoned and refused packages will not be refunded.
When the billing address is different from the shipping address, we will send emails to the billing address to confirm the order with him/her, we will not ship out the package until get his/her confirmation.
All international orders must go through customs. Customs policies and procedures vary per country. It is your responsibility to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts’ on customs forms.
Order Change & Cancellation Policy
All order information can be freely changed & cancel within 12 hours once placing the order. Beyond 12 hours, we will charge $10.
A 10% handling fee will be deducted off the total for the cancellation of custom wigs.
Return & Exchange Policy
OzoWigs provides high-quality full lace human wigs, but we totally understand sometimes a customer will change mind while ordering because some reason for example not be suitable for her, or a mistake is made while ordering, so we provide a comprehensive and fair exchange and return policy.
Below are the details:
Please send email to firstname.lastname@example.org to indicate the reason you want to exchange or return your wig and attach any applicable picture within 48 hours after you received it.
We will process your return /exchange request within 1-2 business days.(except for holidays and vacation)
After the return/exchange request has been authorized, our customer service will provide you the address to return & exchange.
Please mail your wig back to the address we provided you including the order number. You’re also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
Please mail your wig back to the address we provided you including the order number, after receive it,
we will need another 3-5 business days to mail out the new one. You're also responsible for the return shipping charge,
which is about $32 for U.S. customers, if you are from other country,
we will let you know the shipping charge first via our email email@example.com.
Please make the payment of shipping charge to our PayPal account first: firstname.lastname@example.org, after receiving the charge, we will send the new wig to you.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
* Please make sure the LACE and the TRADEMARK has NOT been cut first, and offer the pictures to let us confirm. No exchange for the wig\the trademark or lace cut units!
*For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than other express.
*Once beyond 7 working days, we won't offer free exchange/return service
*Please keep in a good touch during this period
*All wigs except for cap construction can be freely exchanged
If you wish to receive a refund, specific explanation and a clear corresponding photographs are needed to tell us the reason for the return within 48 hours. Returns will not be accepted without prior approval from our receipt of customer service. Please allow up 48 hours the returned goods for a refund to be processed. The original shipping charges will not be refunded.
Usually, $32 shipping fee for your order from U.S we shipped to you at the beginning will be deducted from your payment, if you are from other country, we will let you know the shipping fee first via email@example.com.
If you have any questions, please do not hesitate to contact us.
Contact our customer service first to let us make sure whether it can be repaired.
Please ship your wig to the address we provided you after the repair quest has been authorized, at the same time we need your receipt or the tracking number of the package including the message of your repair requirements in the package.
1. It's valid within THREE months since your unit is delivered.
2. The repair time is 30-40 business days
3. You are also responsible for the return shipping charge which is about $10 for U.S. customers.
4. The repairing services worth’s $40-$100
5. We have the right to refuse to sign for the package if you send it back without our permission. You will be responsible for all losses caused by it yourself.
Email address for exchange/return/repair service: firstname.lastname@example.org
Ozo Inc. reserves the right to make modifications to prices, policies and procedures. Please check this page regularly for changes.
Limitation of Liability
Ozo Inc. does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Ozo Inc. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products Ozo Inc. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Ozo Inc. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Copyright and Trademarks
Ø How we collect, store, and use the Personal Information you provide through Ozo Wigs online and through telephone or e-mail communications you may have with us.
Ø The choices available to you regarding Ozo Wigs use of the Personal Information you provide to us.
Ø Your options regarding the collection, use, and disclosure of your personal information.
Information Collection and Use
We collect information from Site users in different ways:
1. Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.
2. Email Addresses: Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by Ozo Wigs is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site without their prior notice.
3. Product Reviews: We ask for an email address along with the submission of all product reviews. Your email address will be kept private. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.
4. Submit Your Real Photos/Videos: One location on the site allows you to submit your real photos or videos for purposes including but not limited to: show your videos or photos to other people, or keep it as a souvenir.
6. Log Files: Like many other websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
7. Age: We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. We use Secure Sockets Layer ("SSL") encryption to safeguard all financial transactions done through this Site. We also protect your personal information internally by granting only employees who are providing a specific service access to your personal information. Finally, we only work with third-party service providers who we believe adequately secure all computer hardware. For example, visitors to our Site access servers kept in a secure physical environment and behind an electronic firewall.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
Opt-Out and Corrections
Upon your request, we will
1. Correct or update your personal information
2. Stop sending emails to your email address
You can correct or update your personal information through the online Customer Service system by logging in to My Accounts and submitting a request. To unsubscribe from emails you receive from Ozo Wigs, follow the unsubscribe link at the bottom of the email and select the option appropriate for you.
Updates to This Policy
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